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Report Rules & Regulations

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Please read before you report

Report Section Rules and Regulations!

Bug Reports ( Used for reporting game bugs, errors, development mistakes)

Rules & Regulations:
If you encounter any problems with your character/account please provide only the character name (NO Account ID / NO Password) and explain the situation providing as many details as you can.
If you wish to report a game bug/exploit, we do require a screenshot or a short video on how it occured and also a detailed explanaition how to reproduce it.

Missing Items Reports ( Used for reporting missing items)
Rules & Regulations:

Lost/missing items from your account if the item was lost by lag / chaos machine / Jerridon NPC / deletion of character.
try to take quick screenshot of the item. we will check your account if you really owned the item we will add back to your account.
false report will lead to ban. 

Hack Reports (Used for reporting suspicious players) 

Rules & Regulations:
Video Reports:

Please record the suspicious players in the best video quality!
Very low FPS videos, high latency videos or low quality (resolution) videos will not be accepted.
For a successful video report you must record at least 4 kills of the suspicious player (1 vs 1 situation & prefferably same buffs or none at all for a better and stronger proof).
we don't accept short videos any more, video should be at least 2 minutes long!
In the same video you MUST show us your stats and ALL your equiped items (try to this before engaging in PvP or after you consider that you have enough footage of the suspicious player - warp in another map and take your time to go over stats & items).
The suspicious character name must be visible and shown properly in the footage provided ( press "D" and hover your mouse over the target).
The video MUST be 100% unedited.
Video date MUST not be older than 1 week (you are required to report immediatly!)
 You have to show us your full Desktop + Task Manager while you recording the suspicious player!

Screenshot reports:
For every Hack Discussion / Hack Simulation situation you encounter in game please take a screenshot and report it.
Full chat log has to be shown in the screenshot.
(exceptions can be made in clear & indeed situations).
Please provide the character name of the suspicious player.
Screenshots must be 100% original and uploaded directly from your game folder (KryptonMu>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered as valid).
Screenshots must NOT be older than 1 week (you are required to report immediatly!).

Scammer Reports ( Used to report scammers) 

Rules & Regulations:
In order to successfully submit a scammer report you MUST provide strong proofs (Screenshots or Videos).
You must provide the scammer character name.
You must provide your character name if you got scammed.
You must explain the situations with as many details as possible so we can fully understand what happend.
Screenshots must be 100% original and uploaded directly from your game folder (KryptonMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered as valid).

Harassment Reports ( Used to report inappropriate behaviours of community members) 

Rules & Regulations:
In order to successfully submit a harassment report you must provide strong proofs (screenshots or Videos).
You must provide the character name of the reported player.
You must provide one or more screenshots with full chat log.
You must provide a short explanation on the situation.
Screenshots must be 100% original and uploaded directly from your game folder (KryptonMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid).
If the inappropriate behaviour / bad language happens to be in a different language than English you are obliged to translate the full conversation when you submit the report.

Advertising Reports ( Used to report players that advertise other games/sites) 

Rules & Regulations:
In order to successfully submit an advertising report you must provide enough proofs (Screenshots or Videos).
You must provide the character name of the reported player..
You must provide one or more screenshots with full chat log opened.
Screenshots must be 100% original and uploaded directly from your game folder (KryptonMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid)
If the advertising happens to be in a different language than English you are obliged to translate the full conversation when you submit the report.

Sell / Buy for real money Reports (Used to report players that trade items/accounts for real money or into other games)
Rules & Regulations :

In order to successfully submit a Real money Selling/Buying report you must provide enough proofs (Screenshots or Videos).
You must provide the character name of the reported player.
You must provide one or more screenshots with full chat log opened.
Screenshots must be 100% original and uploaded directly from your game folder (KryptonMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid).
If the language used by the reported player is different than English you are obliged to translate the full conversation when you submit the report
To submit a report follow the link : Sell/Buy for real money Reports - New Thread.

Forum Reports (Used to report inappropriate forum behaviours or rules broken by a forum community member)

Rules & Regulations :

In order to successfully submit a Forum Report you must provide enough proofs (Screenshots and Links),
Screenshots must be 100% original and uploaded to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid),
You must provide the forum link where the situation took place (Not required for Shoutbox Reports),
If the language is different than English you are obliged to translate the full post/reply or any other previous post/reply if a Forum Moderator requires you to do it,
You must provide a short explanation of the situation,
The report must not lack a specific reason,it will lead to a failure if a violation has not been marked.
Specific reasons count as the following ->
Spamming,Insulting,Breaking Market Place rules,Flaming,Advertising and ChatBox violations,Signature violations and Inappropriate language,Staff disrespect and insults,last but not least - Multiple forum accounts.

 

In cases where a screenshot, or more, are required as proofs, the reporter can request the Staff Team to edit the SS in order to protect his identity. Original screenshot will be kept in the report section.
Upon reporting a rule braker, reporting players have the right to ask for identity protection.
This rule does not apply for Video reports.
Each report case must be in separate thread!

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